Writing a shipping policy page and populating it with accurate, reliable information helps customers find answers to their questions quickly, often negating the need to reach out to a customer service rep. When faced with a roadblock or question about their delivery, the first place most customers will check is your store’s shipping policy and/or FAQ page. Even the weather can affect transit times and slow down the delivery process.
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However, as the last leg of the shipping journey, the last mile is very likely to include traffic, dozens of residential deliveries and any random thing that might impede a delivery driver in an urban environment. Last-mile delivery is a simple process in theory. Set Expectations with a Shipping Policy Page Would you like to know more about last-mile logistics? Read our in-depth guide to last-mile logistics. Once filled, the order is loaded on a box truck or van, which transports the package from the distribution center to the customer’s doorstep.
Ideally, a customer purchases an item online and the order is filled at the distribution center nearest to their home.
On the product journey from store shelf to customer, the “last mile” refers to the final step in the shipping process, wherein the package is physically delivered to the final customer, typically a small business, storefront or a personal residence. To answer that question in all its forms, you need a thorough understanding of last-mile delivery and what it really means when an order is “shipped”. Understanding Last-Mile Delivery: What Does it Mean When an Order is ShippedĬustomers ask a lot of questions about the shipping process but what they really want to know is when they can expect their package to be delivered. How do I track my package? Why is my package taking so long to deliver? What does order confirmed mean? Is dispatched the same as shipped? As a retailer, you probably run into a lot of customers with questions like these.įortunately, this guide to shipping statuses and last-mile delivery has everything you need to answer questions like these and exceed your customer’s expectations.
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